warranty & support
deliver ongoing value
We at AirQua realize that customer satisfaction depends not only
on how the product works out of the box, but how well it
performs over time. We are confident in the quality, reliability
and dependability of our products. We will contact you during
the warranty period to check instrument performance and confirm
your satisfaction with our product.
During the designated warranty period, AirQua will replace products returned due to defects in materials and workmanship.
The warranty period lasts for 12 months on residential/office models and 24 months for commercial models from the date of purchase.
AirQua reserves the right to inspect the machine and parts submitted for warranty repair to determine the validity of the claim. Any expenses for transportation to process the warranty claim are not reimbursable. Damages resulting from shipping, inappropriate usage, accidents, failure to operate or maintain the unit according to instructions in the owner’s manual are excluded. Components subject to wear, such as air filters, water filters, UV sterilizer, ventilators, ionizers, cables, brushes, etc., are not included in the warranty. Normal maintenance and adjustments are the responsibility of the user and not covered by warranty. Repairs and/or maintenance and/or modifications carried out by non-authorized persons or dealers, as well as usage of unauthorized parts or accessories not supplied by AirQua cause immediate forfeiture of the warranty. In no event shall AridTec Pte Ltd be liable for consequential damages arising out of the failure of any product to operate properly.